Term and Conditions

Welcome to Shoe Step Shop! These Terms and Conditions outline the rules and regulations for using our website (www.shoestepshop.com) and purchasing our premium footwear collections.

1. Website Use

1.1 Eligibility

Our website and services are available only to individuals who can form legally binding contracts under applicable law. By using this site, you represent that you are at least 18 years old.

1.2 Account Responsibility

When creating an account, you agree to:

• Provide accurate and complete information
• Maintain the confidentiality of your account credentials
• Accept responsibility for all activities under your account

1.3 Prohibited Activities

You may not:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper working of the website
• Use any automated means to access or scrape our site

2. Products & Services

2.1 Product Descriptions

We strive to accurately display our products (including Boat Shoes, Boots, Flats, Heels, Loafers, Oxfords, Sandals, and Sneakers & Athletic Shoes) through images and descriptions. However, slight variations in color or texture may occur due to monitor settings.

2.2 Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

2.3 Geographic Restrictions

We currently ship worldwide except to Asia and certain remote regions. This may change without notice.

3. Orders & Payments

3.1 Order Process

Your order constitutes an offer to purchase our products. We reserve the right to refuse or cancel any order for any reason, including:

• Product unavailability
• Errors in pricing or description
• Suspected fraudulent activity

3.2 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

You represent that your payment information is accurate and that you are authorized to use the payment method.

3.3 Pricing

All prices are in USD and exclude applicable taxes and shipping fees unless otherwise stated. We reserve the right to adjust prices at any time.

4. Shipping & Delivery

4.1 Processing Time

Orders are processed within 1-2 business days of receipt.

4.2 Shipping Options

We offer two shipping methods:

• Standard Shipping: $12.95 via DHL or FedEx – Delivery within 10-15 business days after shipment
• Free Shipping: Available on orders over $50 via EMS – Delivery within 15-25 business days after shipment

4.3 Delivery Issues

While we make every effort to ensure timely delivery, we are not responsible for delays caused by:

• Customs processing
• Incorrect shipping information
• Events beyond our control (natural disasters, strikes, etc.)

5. Returns & Exchanges

5.1 Return Policy

We offer a 15-day return window from the date of delivery for unworn items in original condition with all tags attached.

5.2 Return Process

To initiate a return:

1. Email [email protected] within 15 days with your request
2. Include your order number and return details
3. Wait for approval and return instructions
4. Ship using the provided label

5.3 Non-Returnable Items

The following cannot be returned:

• Sandals showing signs of outdoor wear
• Items without original tags/packaging
• Personalized/custom footwear
• Final sale items

5.4 Refunds

Refunds are issued to the original payment method within 3-5 business days after we receive your return. Original shipping fees are non-refundable unless the return is due to our error.

6. Intellectual Property

All content on this website (logos, text, images, etc.) is the property of Shoe Step Shop and protected by intellectual property laws. You may not use our content without express written permission.

7. Limitation of Liability

Shoe Step Shop shall not be liable for any indirect, incidental, or consequential damages arising from:

• Your use or inability to use our website
• Any products purchased through our site
• Unauthorized access to your information

Our maximum liability shall not exceed the purchase price of the product in question.

8. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect and use your information.

9. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting. Your continued use constitutes acceptance of the modified Terms.

10. Governing Law

These Terms shall be governed by the laws of Washington, US, without regard to conflict of law principles.

11. Contact Us

For questions about these Terms, please contact: