Welcome to Shoe Step Shop’s FAQ section. We’ve compiled answers to the most common questions about our premium footwear, global delivery services, and shopping experience. Whether you’re looking for information about our stylish collections, shipping options, or return policy, you’ll find it all here.

About Our Products

What types of shoes do you offer?
Our curated collection includes boat shoes, boots, flats, heels, loafers, oxfords, sandals, sneakers, and athletic shoes – each designed to blend timeless sophistication with contemporary flair for the style-conscious explorer.
What makes Shoe Step Shop footwear special?
We select only premium footwear that combines ergonomic design with high-quality materials. Every pair in our collection is chosen for its ability to elevate both style and confidence, whether you need boardroom-ready oxfords or weekend boat shoes.

Ordering & Account Information

How do I create an account?
You can create an account during checkout by selecting “Create Account” after entering your email address. Having an account allows you to track orders, save favorites, and enjoy faster checkout in the future.
I forgot my password. How can I reset it?
Click “Forgot Password” on the login page and enter your email address. You’ll receive instructions to reset your password securely.

Shipping & Delivery

Where do you ship?
We offer global delivery services to most destinations worldwide, excluding Asia and some remote regions. If you’re unsure about delivery to your location, please contact our customer service team at [email protected].
What shipping options are available?
We offer two reliable shipping options:
1. Standard Shipping ($12.95): Delivered via DHL or FedEx in 10-15 business days after dispatch
2. Free Standard Shipping: For orders over $50, delivered via EMS in 15-25 business days after dispatch

All orders are processed within 1-2 business days before shipping.
How can I track my order?
You’ll receive an email with tracking information as soon as your order ships. For Standard Shipping via DHL/FedEx, you can track directly on their websites. For Free Shipping via EMS, tracking is available through your order confirmation email.

Payments

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all payment information. We never store your full credit card details on our servers.

Returns & Exchanges

What is your return policy?
We accept returns within 15 days of delivery. Items must be unworn, in their original condition with all packaging intact. Please contact our customer service team to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment provider.

Contact Information

How can I contact customer service?
Our dedicated customer service team is available via email at [email protected]. We typically respond within 24-48 hours. Our physical address is 4149 Lake Floyd Circle, Washington, US 20011.

Can’t find the answer you’re looking for? Don’t hesitate to reach out to our friendly customer service team who will be happy to assist you with any additional questions about our premium footwear and services.

Step into style with confidence – explore our collections today!